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Real Time, Customer Feedback via SMS
Engage customers, improve customer experience, and achieve operational excellence with the most timely, efficient and scalable feedback solution in the market.
Identify the strengths and weaknesses of your business through your customers’ real feedback.
The right technology backbone that is already in the hands of your current and future customers.
Extra Mile Group
The leader in behavioural change, Extra Mile Group introduces iKnow - empowering clients with an SMS customer feedback solution.
Identify and overcome your Key Business Challenges with
Eliminate the lag between customer feedback and internal response.
Build a long term path to better customer relations.
Identify your best performing staff members.
The Right Feedback Solution
Capturing real time SMS feedback and providing real time online reporting.
THE CONVENIENCE OF SMS
Quick and Simple
REAL TIME FEEDBACK
Know what your customers really think…Now!
A Turnkey Solution
CUSTOMER VALUE CALCULATOR
How much are dissatisfied customers costing your
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