It can be difficult to know what your customers are really thinking. Even if there is a measurement process in place, these can often be flawed with poor feedback rates, long lag times and subjective reporting.

iKnow takes customer feedback measurement to the next level with more complete and actionable data delivered in real time!

iKnow is the turnkey solution for your business’ customer feedback requirements.

Utilising SMS technology and an online platform, iKnow can be implemented into your business with the greatest of ease.

In many circumstances, a company’s only interaction with their customers is when the relationship has reached crisis point. This is often due to a company’s inability to reach and engage customers; and the customer being unaware of the feedback options they have.

Leverage the latest tool, iKnow, to allow and encourage customer feedback. Tap into the power of SMS to provide a more discrete option for feedback – ensuring greater response rates and more honest responses. This new direct line into your customer base will build brand strength as well as your database.

Despite a focus on improving employee performance, companies often suffer from a lack of actionable data. Data is often subjective rather than objective causing a ‘disconnect’ in the recognition process, in turn contributing to poor employee motivation.

The convenience of SMS can create a powerful combination of real time measurement, immediate problem identification and benchmarking. Companies can achieve higher employee motivation and performance in customer facing situations - all by using real customer feedback.

Your customers can either be your best spokesperson or your worst enemy. This is especially true as we increase our ‘online’ communications. Are your customers contributing to your growth by promoting your business? If your customers are not 100% satisfied, then they could potentially be detrimental to your business.

Engage your customers in a way that is convenient to them and effective for your company with iKnow. The combination that empowers:

1. Customer loyalty and repeat sales

2. Increased referral activity

3. Mitigation of negative messages to prospects from disgruntled customers

Are your management goals of improvement lost in unfocused operational efforts? If so, the likely cause is a lack of actionable data. How is your company supposed to create strong plans based on delayed, poor and inaccurate information?

• Identify your strongest and weakest locations
• Identify the operation weaknesses important to your customers
• Align your staff and management to changes customers desire
• Support your hiring and planning efforts with clear and concise data